Returns & Refunds Policy

For UK delivery charges and estimated delivery times, see our Shipping & Delivery Policy.

Last updated: August 2026  |  Street Icon Studio Ltd  |  streeticon.co.uk

At Street Icon™, operated by Street Icon Studio Ltd, we want you to love what you ordered. If something is not right, we are here to help. Please read this policy carefully so you know your rights and how to make a return.

1. Your Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods — without giving any reason. This is your legal cooling-off period.

To exercise this right, you must notify us in writing before the 14-day period expires. You can do so by emailing office@streeticon.co.uk with your order number and a clear statement that you wish to cancel.

Following cancellation, you must return the goods to us within 14 days. We will issue a full refund of the product price to your original payment method within 14 days of receiving your return (or evidence of return, whichever is earliest). For change-of-mind cancellations, we charge £2.99 for return postage when we arrange the return service; this is deducted from your refund. Return postage is free if the item is faulty or incorrect. Any standard outbound delivery charge paid at checkout is refunded when you cancel the whole order within the statutory cancellation period.

2. Our Extended Returns Window

Beyond the statutory 14 days, we accept returns within 28 calendar days of your delivery date as part of our extended returns policy. This is in addition to, and does not affect, your statutory rights.

3. Return Eligibility

To be eligible for a return, items must meet all of the following conditions:

• Unworn and unwashed
• In their original condition with all tags attached
• Free from odours, marks, stains, or damage caused after receipt
• Returned within 28 days of your delivery date

4. How to Make a Return

Follow these steps to return your order:

1. Email office@streeticon.co.uk with your order number and reason for return. We will respond within 1–2 business days with return instructions.
2. Pack your item securely in its original or suitable packaging, with all tags attached.
3. Post your return to the address provided in our reply using a tracked service. We recommend obtaining proof of postage.
4. Once we receive and inspect your return, we will notify you by email and process your refund.

We cannot be held responsible for items lost in return transit. Using a tracked service is strongly recommended.

5. Return Shipping Costs

6. Refunds

Once we have received and inspected your returned item, we will email you to confirm whether your return has been approved.

• If approved, your refund will be processed to your original payment method within 5–10 business days.
• For change-of-mind returns within 28 days, email office@streeticon.co.uk with your order number to request a return. If you choose our arranged return service, we will provide return instructions and a postage label. We deduct one £2.99 return postage charge from your refund; you do not need to buy another postage label. If you prefer to arrange your own return postage, you pay the carrier directly and we will not deduct our £2.99 return postage charge. Do not send an item back before receiving the return address and instructions. For faulty, damaged or incorrectly supplied items, contact us first: we will arrange and pay for return postage, with no £2.99 deduction.
• We do not charge a restocking fee.
• For a valid statutory cancellation of the entire order within 14 days, the original standard outbound delivery charge is refundable. For voluntary returns after the statutory cancellation period, original outbound delivery charges are not refundable unless the item is faulty or we made an error.

7. Faulty, Damaged, or Defective Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your item arrives faulty, damaged, or defective, you are entitled to a remedy.

Please contact us at office@streeticon.co.uk within 30 days of delivery, including:

• Your order number
• A description of the fault or damage
• Clear photographs showing the issue

We will arrange a free return and offer you either a full refund or a replacement at no cost to you, including return postage.

Your rights under the Consumer Rights Act extend beyond 30 days. If a fault becomes apparent later, please still contact us and we will assess your situation in line with your legal entitlements.

8. Incorrectly Supplied Items

If we have sent you the wrong item, please contact us within 30 days of delivery at office@streeticon.co.uk with your order number and a photograph of the item received. We will arrange a free return and dispatch the correct item, or issue a full refund, as you prefer.

9. Exchanges

We do not currently offer direct exchanges. If you would like a different size or colour, please return your original item and place a new order on our website. You will receive a refund for the returned item once it has been received and approved.

10. Late Returns

We are unable to accept returns received after 28 days of delivery unless the item is faulty, damaged, or incorrectly supplied, in which case your statutory rights continue to apply under the Consumer Rights Act 2015.

11. Return Address

All returns should be sent to the address provided in our return confirmation email. Do not send items back without first contacting us, as unannounced returns may cause processing delays.

12. Your Statutory Rights

Nothing in this Returns & Refunds Policy limits or excludes your statutory rights as a consumer under UK law, including:

• Consumer Rights Act 2015 — right to goods of satisfactory quality, fit for purpose, and as described
• Consumer Contracts Regulations 2013 — 14-day right to cancel distance purchases
• Consumer Protection from Unfair Trading Regulations 2008 — protection against misleading commercial practices